Client Relationships Intern, Interac Corp.
September 2024 — April 2025
Toronto, Ontario, Canada
Photo taken on my final day as the Client Relationships Intern at Interac Corp. Headquarters.
At Interac, I learned quickly that relationships are the center of the payments ecosystem. Every transaction, whether between a financial institution, an acquirer, or a middleware partner, begins and ends with trust.
My role as a Client Relationships Intern was a combination of research, relationship-building, and strategy, but at its core, it was about adopting a client-first mindset. That perspective changed the way I saw business decisions: every choice, big or small, had to be measured against how it supported clients, partners, and the payments ecosystem as a whole.
Photo taken during my first month of the internship with Lauren Teggart (left) and Isabel Lee (right).
At a CCO Off-site event with Celia Campbell (left), and Lauren Teggart (right).
The Story
During my internship at Interac, I supported partnerships across financial institutions, middleware providers, and acquirers, contributing to ecosystem research and client engagement. I began on the Regional & Challenger Banks team, working alongside Lauren Teggart and Isabel Lee, where I learned how strategy and empathy work hand in hand in client relationships.
Through my performance and initiative, I was extended to join the Acquirers & TD team under Celia Campbell, supporting high-profile accounts such as JP Morgan Chase and Square, Inc., while assisting adjacent managers with large-scale projects for TD Bank.
Within my first two months, I also stepped in as the primary out-of-office contact for a team member, managing incoming requests and ensuring seamless partner support. Beyond day-to-day operations, I helped plan and deliver a client market event, strengthening relationships through meaningful engagement beyond business. The experience taught me that great partnerships are built on consistency, curiosity, and trust, all values that continue to guide how I work today.
Key Impact & Contributions
Served as the primary out-of-office contact for a team member within my first two months, independently managing partner inquiries and ensuring seamless client communication, a responsibility that demonstrated trust and reliability early in my internship.
Tracked and resolved complex research requests from both internal and external partners, collaborating with cross-functional teams to deliver actionable insights under tight timelines.
Attended and contributed to 20+ client meetings, capturing key insights, preparing follow-ups, and helping translate discussions into strategies that supported long-term partner engagement.
Developed and presented research materials that informed client engagement decisions and partnership strategy across financial institutions, middleware providers, and acquirers.
Supported the planning and execution of a market event for clients, strengthening industry relationships and showcasing the company’s leadership within the Canadian payments ecosystem.
Served as an active member between the University of Toronto and Interac, sharing student perspectives, supporting talent initiatives, and contributed to an academic-to-industry partnership.
Skills Gained
Client relationship management
Building trust, handling inquiries, and engaging directly with financial partners.
Strategic research & problem-solving
Transforming raw data and partner requests into insights that supported decision-making.
Presentation-building & Professional communication
Translating complex topics into clear, actionable materials for internal and client-facing use.
Negotiation & critical thinking
Contributing to discussions that balanced partner needs with strategic goals.
Event planning & stakeholder engagement
Coordinating logistics and narratives for client-facing events.
Some Highlights
-
![]()
Fall 2024 Intern Cohort
-
![]()
Market Event Rehearsal
-
![]()
Agile Training
-
![]()
Restaurants Canada 2025
-
![]()
Elevate Conference 2024
